Business resumes!! We will send out your orders once a week during MCO
FAQ

Do you do custom work?
Our custom work are focused on corporate partnerships. For all corporate inquiries and bookings please email us at fullachiartsofficial@gmail.com with the message title 'Corporate Partnership or Commercial Work' 

 

Can I customise the cover for the planner?
Covers are not customisable. All our products are production of our designs.

 

How do I purchase the E-invite?
All you got to do is select your choice of templates from our Digital Invitation Bank fill in your details in the form, click 'add to cart' and proceed to payment. We will complete your order and send you the your E-INVITATION to the e-mail address used to register in the website. MAKE SURE YOUR DETAILS ARE CHECKED BEFORE YOU PROCEED TO CHECK OUT.

 

What is the time frame for me to get my E-invitation?
Upon receiving your payment, we will take about 2-3 working days or earlier.

 

Can I see before I receive the final E-invite?

We will contact you through email to follow up with your e-invitation draft before rendering the final output of your product.

 

Can I get my picture customised to add into E-invitation(e-card)?

Fullachi does not take customisation order for personal purpose. For corporare purpose, kindly email us at fullachiartsofficial@gmail.com with the message title 'Corporate Partnership or Commercial Work' 

 

Can I change colours of the outfit in the E-invitation?
Unfortunately, we do not offer services to change the colour of outfits.

 

Can I make new changes post-delivery of the E-invitation?
Draft will be provided for all e-invites before proceeding to the final rendering. Changes can be done in the first round of proofreading. Any changes follows final output will be charged half of the purchased amount. 

 

Do you have a store where I can go purchase directly?
At the moment we do not own a store. All purchases are made through online and your orders will be delievered to you via PosLaju within Malaysia. 

What is the product's transaction currency?
All product transaction currency will be done in RINGGIT MALAYSIA


How long does the delivery usually takes and what courier service is used?
Delivery usually takes about 3 to 4 WORKING DAYS. Fullachi uses PosLaju service within Malaysia.

For overseas, GDex and DHL courier service are used.

 

Do you ship to other countries?
Yes. We ship to Singapore, Australia and United Kingdom for the time being. We are working on to ship our products to other countries and the list will be updated as we expand. 

 

I still have more to ask and I can't find the answer here.
You can send us your inquiries to fullachiartsofficial@gmail.com or DM us in Instagram at fullachi .

 

How do purchase my order on the site?
To order your purchase :-

1. Click “Add to cart” button on the products you wish to purchase.

2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.

3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.

4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.

5. From here, you need to select your shipping methods and click “next” button.

6. Next you'll need to choose your payment method then click “next” button.

7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.

8. Click “Confirm Order” to complete the order.



What are the payment methods available?
At the moment, only offline payment method is available. Payment Gateway is still in the process BUT, worry not. You will be guided through out the check without hassle. 

 

How to change my account personal information and shipping address?

- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill your email that used to register the account in the box.

2. Click Submit.

3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status or the payment hasn't been made.

- Please send an email to our customers service email at fullachiartsofficial@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.